Customer Service

How and when we roast & shipHow we pack & what to do with your coffee once you have itHow we bill you & how to payCanceling, changing, or suspending a subscriptionReturns and refunds

How and when we roast & ship

  • We sell only freshly roasted whole bean coffee. We roast once a week at the beginning of the week. Roasting early in the week helps to ensure your coffee will reach you without any layover in transit.
  • We ship orders weighing 6 or 12 ounces by First Class Mail, which we’ve found to be a rapid and reliable method of shipping packages of this size.
  • We ship larger orders by Priority Mail. This means we can ship to any address in the continental US. We don’t ship to Hawaii, Alaska or outside of the US, as ship times and costs are prohibitive.
  • When your order has shipped, we’ll send you an email containing tracking information.
  • All of our normal shipments are postage paid. There’s no additional charge beyond the listed price of the coffee.
  • If you wish expedited delivery, there may be a surcharge for shipping. Please notify us with your requirements and we’ll contact you to make arrangements.

How we pack & what to do with your coffee once you have it

  • We pack our coffee in heat-sealed foil/plastic pouches equipped with a one way valve.
  • On receipt, you can store the coffee in the pack it ships in, or transfer it to an airtight container.
  • If you’re not going to start using your coffee immediately we recommend storing the unopened pack in the freezer.
  • After opening we recommend storing the coffee in a sealed container at room temperature.
  • We sell only whole bean coffee, as ground coffee loses flavor so quickly we recommend you grind our coffee (or any other fresh, premium coffee, for that matter) immediately before brewing.
  • We don’t sell grinders or brewing equipment at present, but have a list of links to recommended coffee paraphernalia here.

How we bill you & how to pay

  • We accept checks, money orders, and major credit and debit cards as payment.
  • We’re using PayPal for credit card processing at present. YOU DO NOT NEED A PAYPAL ACCOUNT TO PLACE A CREDIT OR DEBIT CARD ORDER! The shopping cart gives you the option to make payment with a card without requiring you to have an account with PayPal.
  • If you choose to pay with a check or money order, please be aware payment by check or money order will result in shipment being delayed until your check has cleared.
  • One-time orders are billed immediately and ship after the next roast date.
  • Subscription orders are billed in advance in four-week increments.
  • In order for your coffee to be shipped in a given week your order must be placed before 5 pm EST Saturday.

Canceling, changing, or suspending a subscription

Returns and refunds

  • We want you to be happy with the coffee you buy from us and realize people’s tastes differ and you may not find our particular approach to coffee to be to your liking. If you’re dissatisfied with your order, please fill out the return form located here, send the unused portion of your order to us, and we’ll send you a refund.
  • Please read and follow the shipping advice on the return form page. You’ll be responsible for return postage.
  • We only accept returns of coffee if you let us know within three weeks of the roasting date. We do this because our coffee is a fresh product, and we don’t consider it fresh past two weeks from the roast date.